ICT Leads and Proposals CRM - Functionality included

Yesterday we introduced our ICT Leads and Proposals CRM.  We're getting good response from visitors to our site, but thought we would provide a bit more detail about what's inside the application.The screen shot at the left shows the default home screen.  This is where the application lands you after a successful login.  The screen is configurable to allow other information to be displayed if preferred. Click on the images to get a bigger view of each screen shot.

This screen shot shows the Account tab.  This tab provides a listing of the government agencies that are being tracked by ICT Leads and Proposals.  Clicking an agency will take you to a summary of the information available on that agency, including any tenders or contracts loaded for the agency, contact information as well as links to notifications published by the agency.

This screen drills down to the agency level. This pane shows the basic agency details including address and phone number.  Other information not shown on this screen shot includes agency contacts, contract details, tender details.


Tomorrow we will look at the contract and tender screens and the information that they provide.


In the meantime, email us for more detail at enquiries@customerman.com.au or by phone to (03) 9014 9610.

RFP - Christchurch City Council (NZ) - Consents and Customer Solution

The Christchurch City Council is inviting proposals for a Consents and Customer Solution.

Closing Date: 03/08/11

Link to Tender Notification

RFP - Ministry of Economic Development (NZ) - SugarCRM Customer Support System

The purpose of this Request for Proposal is to identify suppliers who have the capability to supply, implement, and support a SugarCRM Customer Support System solution for the Ministry of Economic Development.

Closing Date: 08/07/11

Link to Tender Notification

RFI - NSW Businesslink (NSW) - Field Service Workforce and Mobility Management Solutions for Home Care Service of NSW

NSW Businesslink is requesting information from suitably qualified vendors for the provision of Field Service Workforce and Mobility Management Solutions for Home Care Service of NSW.

The objective of this Request for Information (RFI) is to identify vendors of technology for mobile workforce management solutions that will enable field-based workforce and administrative staff to be more effective in the coordination and delivery of Family and Community Services to the NSW public.

The responding vendors will have demonstrated understanding and be highly experienced in the provision of the following products / services to large enterprise class organisations in both Corporate and Government sectors:

· Field Service Workforce Management application software,

· Mobile Field Service application software & devices and

· Service Capacity / Budget Management and Resource Planning application software.

Closing Date: 20/06/11

Link to Tender Notification

EOI - Creative New Zealand (NZ) - Key Systems

Creative New Zealand (CNZ), wishes to identify parties who have the proven capability and experience to provide them with a Financial Management Information System (FMIS), Grants Management System (GMS), Customer Relationship Management System (CRM) and an Electronic Document and Records Management System (EDRMS).

Closing Date: 28/02/11

Link to Tender Notification

RFT - Dept of Health & Human Services (TAS) - BreastScreen Tasmania - Client Management System

Tenders are invited for the supply, installation, commissioning and maintenance of an integrated BreastScreen client management system to enable a fully digital (paperless) workflow across all screening and assessment units operated by BreastScreen Tasmania.

Closing Date: 09/02/11

Link to Tender Notification

RFP - Christchurch City Council (NZ) - People Information System

The Council’s key objective from this RFP is to enter into an effective business relationship with vendor(s) who can work with Council to supply and implement a full people information management system capable of meeting the Council’s diverse business requirements.

Closing Date: 29/07/10

Link to Tender Notification

EOI - Main Roads (WA) - Expression of Interest - Customer Relationship Management System

Provision of a Corporate Customer Relationship Management System for Main Roads Western Australia.

Closing Date: 27/07/10

Link to Tender Notification

RFQ - South Australia Tourism Commission (SA) - Consumer Relationship Marketing System

The South Australian Tourism Commission would welcome submissions from Service Providers for the provision of a Consumer Relationship Marketing System in order for the SATC to manage and build relationships with its consumers.

Closing Date: 8/07/10

Link to Tender Notification

RFI - BreastScreen Victoria - Client Information Management System

BreastScreen Victoria (BSV) is approaching the market through an RFI process, for information on readily available Client Information Management System products, which can satisfy the requirements of the organisation. The product/s should be easily deployable and integrate with minimal customisation required.

Closing Date: 23/09/09

Link to Tender Notification

EOI - Australian Transaction Reports and Analysis Centre (AUS) - The supply of a Customer Relationship Management (CRM) Solution

AUSTRAC currently manages a variety of relationship types across multiple business units and is looking for a package to assist in the management of these relationships. The package must support the following high level objectives:

• Complete and accurate view of entities from a single application.
• Effective management of all inbound and outbound contact with entities through a variety of channels (such as phone, email, letter and webforms)
• Support activities facilitating the progression of relationships from one status to another (i.e the ability to query, add and maintain information as well as support various business as usual activities)
• Automation of activities to result in better use of resources and gains in efficiencies and professionalism
• The ability to analyse, extract and report on all information about an entity

When responding Respondents are requested to identify how their package is uniquely able to deliver on AUSTRAC requirements. In delivering these objectives the package must enable AUSTRAC to maintain it's reputation as a global leader in collecting, analysing and disseminating financial intelligence.

Closing Date: 17/09/09

Link to Tender Notification

Current Project: Telstra Transformation - CRM