ITO - Ergon Energy (QLD) - Managed Service Desk Function

SPARQ Solutions is the Information & Communications Technology (ICT) service provider to Ergon Energy and ENERGEX

The purpose of this Request for Tender (RFT) is to invite Tenders from organisations that have the professional capability, resources, experience and personnel to provide an ICT Service Desk Function and Service Desk Management tool to service ICT users within SPARQ Solutions, Ergon Energy and ENERGEX.

The Service Desk is the single point of contact for all ICT user communications and will support a broad range of ICT services of different security levels, including networked desktop computing, mobile computing, networked and mobile telephone services and some audio visual services. 


Closing Date:  26/09/11


Link to Notification
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RFT - Dept of Health (VIC) - HealthSMART Service Desk Solution

The Department of Health is seeking a suitably qualified and experienced vendor to provide HealthSMART’s Service Desk Solution.

The Department of Health is seeking the best value for money Service Desk Solution that will support HealthSMART

• facilitating a robust, integrated and centralised approach to the management of IT incidents, service requests, problems, changes and customer communications in order to maximise service availability;
• providing a user-friendly self-service web portal to its customers and suppliers.

The Service Desk Solution should have the potential to be utilised by Agencies within the VPHS either hosted by HealthSMART in a multi-tenanted environment or hosted locally by an Agency as a Stand-alone instance, noting that there is no commitment for Agencies to utilise this contract for their Service Desk Solution needs.

The Service Desk Solution should have the potential to integrate with, or interface to in real-time, other Service Desk systems and additional Service Management Capabilities that may be implemented by the Department of Health and Agencies for the full life-cycle management of ICT assets.

Closing Date: 07/07/11

Link to Tender Notification

RFT - Disability Services Commission (WA) - IT Service Management Software

The DSC requires an ITIL compliant Service Desk Software Solution.

Closing Date: 12/05/10

Link to Tender Notification

RFT - Sydney Water (NSW) - BMC Remedy Implementation

Implement BMC Remedy based on Sydney Water Process Designs

Closing Date: 03/09/09

Link to Tender Notification

RFT Closing 29 Apr '09 - Dept of Foreign Affairs and Trade - ICT Service Desk and Related Services

RFT Link