The 4 September 2010, and 22 February 2011 earthquakes of magnitude 7.1 and 6.3 respectively have caused unprecedented damage to residential households in the Canterbury region. This has precipitated a high volume of claims (310,000 as at early May 2011).
The substantive damage, coupled with high volumes of claims have emphasised EQC's fiscal and legal responsibilities. Unprecedented, comprehensive media and political coverage has added pressure for EQC to administer insurance effectively. In addition, the impact of the social and human element of 182 fatalities highlights EQC’s social responsibility to administer claims as effectively and efficiently as possible.
A key and visible part of the “claims process” is the collection, opening, categorisation, and scanning of all incoming mail and associated claims documentation.
As a response to the need for EQC to provide a robust, transparent and effective claims process to all claimants, EQC have decided to outsource the receipt, categorisation and scanning of all incoming mail at its Wellington and Christchurch sites. This process will provide greater efficiency in the areas of mail handling and document scanning allowing EQC to concentrate its efforts and resources to the effective processing of the large volume of claims.
The provider's role will be to undertake the receipt of all incoming mail, categorise the documents and complete the scanning and linking of the scanned documents to individual claims files in the Claims Management System (CMS).
Closing Date: 13/06/11
